Returns Policy

1. General Returns Policy

If you are not satisfied with your purchase from TearWild.com, you may return it within 30 days of receiving your order, subject to the following terms:

  • Contact: Please contact us via email at service@tearwild.com with your order number and the reason for the return.
  • Eligibility: Returns are only accepted for items purchased directly from our website, tearwild.com.
  • Non-returnable Items: Products purchased through third-party retailers, and items damaged due to customer mishandling are not eligible for return.
  • Receipt Requirement: A receipt or proof of purchase is required for all returns. Returns without proof of purchase may be refused.

2. Defective, Incorrect, or Damaged Items

If you receive a defective, incorrect, or damaged item, please contact our customer service team immediately to initiate the return process. Include the following information in your communication:

  • Order number
  • Proof of purchase
  • Photos or videos of the faulty product (if applicable)
  • Complete shipping address

In some cases, we may request additional photos or videos as proof to finalize a refund or replacement.

3. Return Process

  • Processing Time: It may take up to 7 business days from the date we receive your return to process it.
  • Refunds: For defective products, a full refund will be issued. For non-defective products, refunds will exclude shipping and handling costs.
  • Return Address: The return address will be provided via email by our customer service team upon approval of your return request.

4. Refunds

  • Refund Timing: Refunds will be credited to your original payment method. PayPal transactions generally take 1-3 business days, while credit or debit card refunds may take up to 7 business days to be processed by the issuing bank.

5. Order Modifications and Cancellations

  • Timing for Changes: If you need to change or cancel your order, please contact us within 48 hours of placing the order.
  • Procedure: Provide your order number and the specific changes you wish to make. We will confirm once the changes have been made.
  • Restrictions: Orders that have already been packed or shipped cannot be modified or cancelled.

For any inquiries or to check the status of your order, please contact our customer service at service@tearwild.com.

By adhering to these policies, we aim to ensure a transparent and efficient process for returning products, thereby enhancing your shopping experience with us at TearWild.com.